Terms of Service and Privacy Policy
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These terms of service and privacy policy set out the terms and conditions between you (the “Client”) and Marina Oswald (the “Coach”) governing the use of this website and products (coaching services, readings, group programmes, courses, digital downloads). By using this website and purchasing any product you agree and consent to the following legal terms and conditions. If you do not agree with the terms and conditions, you should not use this website or purchase any products.
Purchasing Requirement
You must be at least 18 years of age.
Payment
In order to purchase a product you must provide the required information and pay the amount specified. You must ensure that all information provided is complete and accurate. If the payment is declined, returned or deemed fraudulent, your access to the product will be terminated until all payments are made in full.
You agree to contact our customer support team by email at contact@talkwithmarina.com if there is an issue with a double charge on your order to have the problem resolved.
The product is available for individual purchase and personal use only. You are prohibited from sharing this product or access to this product with anyone else. Anyone other than you will need to purchase the product individually.
Refund
Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.
Intellectual Property
All products include content protected by copyright, trademark and other intellectual property laws. Any reproduction, duplication or unauthorised use of products or content included within the products shall constitute infringement and is considered stealing.
Understanding
You are responsible for the decisions and choices reached during the use of any products.
The use of products is not a substitute for counselling, mental health care or substance abuse treatment.
Success from using the products is dependent on multiple factors (such as client intention, engagement, and completion, among others) and, as such, is not guaranteed.
Confidentiality
When purchasing products and taking part in interactive products (live masterclasses, courses, group programmes) you may divulge personal or private information. I will not disclose it to a third party unless in the exceptions noted below.
GDPR
Noted below confirms what personal information I hold and why, and what your rights are.
The lawful basis for holding and using client information
I gather personal information during interactive products (live masterclasses, courses, group programmes) to enable me to provide a professional coaching service to my clients, and to enable me to keep in contact and maintain records. The information I process may include personal details.
What I do with your information
What you say during interactive products (live masterclasses, readings, courses, group programmes) is confidential. No information will be passed to third parties without your express permission. The only exceptions are a) serious concern for your safety, or that of another person. I would always seek to discuss it with you in the first instance b) required by law to do so c) required to log all my client hours, including name and email address as part of my professional accreditation and accountability with the ICF (International Coaching Federation) if they request them, they will also treat them as confidential. The ICF is also subject to GDPR.
Your rights
You have rights under GDPR including the right to request to see your records, and to have them corrected or erased in certain circumstances.